RM Atlassian Support

Welcome! You can raise a request for RM Atlassian Support using the options provided.
We manage Rakuten Mobile Atlassian on "rakutenmobile.atlassian.net" domain only.
We don't manage Rakuten Jira/Confluence on "rakuten-it.com" or any Symworld products.

Contact us about

{"xsrfToken":"4c1c5dac0f77a240060bb01c9dd729b569cbad82_lout","branding":{"id":"1","key":"ras","name":"RM Atlassian Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fe008c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ras","projectId":10658,"serviceDeskId":1,"name":"RM Atlassian Support","description":"Welcome! You can raise a request for RM Atlassian Support using the options provided. We manage Rakuten Mobile Atlassian on \"rakutenmobile.atlassian.net\" domain only. We don't manage Rakuten Jira/Confluence on \"rakuten-it.com\" or any Symworld products.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1024","name":"Other inquiries","descriptionHtml":"This is a request type for inquiries other than Jira project/Confluence space creation or modification. Please use <a href=\"https://rakutenmobile.atlassian.net/servicedesk/customer/portal/1/group/3/create/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">RM Jira/Confluence Account Creation/Modification request</a> for the access request.","callToAction":"Other inquiries","introHtml":"Other inquiries to any of Jira/Confluence, please create a request using this request type.","icon":10600,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[1007],"key":""},{"id":"20","name":"RM Confluence Space Creation request","descriptionHtml":"This is a request type for Confluence space creation. Please use <a href=\"https://rakutenmobile.atlassian.net/servicedesk/customer/portal/1/group/3/create/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">RM Jira/Confluence Account Creation/Modification request</a> for the access request.","callToAction":"RM Confluence Space Creation request","introHtml":"If you want to create a new Confluence space, please create a request using this request type.","icon":10790,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10790","groups":[1007],"key":""},{"id":"19","name":"RM Jira Project Creation request","descriptionHtml":"This is a request type for Jira project creation. Please use <a href=\"https://rakutenmobile.atlassian.net/servicedesk/customer/portal/1/group/3/create/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">RM Jira/Confluence Account Creation/Modification request</a> for the access request.","callToAction":"RM Jira Project Creation request","introHtml":"If you want to create a new Jira project, please create a request using this request type.","icon":10790,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10790","groups":[1007],"key":""},{"id":"17","name":"RM Jira/Confluence Account Creation/Modification request","descriptionHtml":"This is a request type for Jira/Confluence access request. We don't accept a bulk application. Please apply one by one. You need to get approval from approver after you created a request. Reference: <a href=\"https://rakutenmobile.atlassian.net/servicedesk/customer/kb/view/2720989898\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to make account request and approve it</a>","callToAction":"RM Jira/Confluence Account Creation/Modification request","introHtml":"If you or your team member want to create/modify RM Jira/Confluence account, please create a request using this request type.","icon":10760,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10760","groups":[3],"key":""},{"id":"18","name":"RM Jira/Confluence Account Deletion request","descriptionHtml":"This is a request type for Jira/Confluence account deletion. We don't accept a bulk application. Please apply one by one.","callToAction":"RM Jira/Confluence Account Deletion request","introHtml":"If you or your team member want to delete RM Jira/Confluence account, please create a request using this request type.","icon":10757,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10757","groups":[3],"key":""},{"id":"21","name":"RM Jira/Confluence Change request","descriptionHtml":"This is a request type for Jira project/Confluence space setting modifications. Please use <a href=\"https://rakutenmobile.atlassian.net/servicedesk/customer/portal/1/group/3/create/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">RM Jira/Confluence Account Creation/Modification request</a> for the access request.","callToAction":"RM Jira/Confluence Change request","introHtml":"If you want to modify/change existing Jira project, please create a request using this request type.","icon":10763,"iconUrl":"https://rakutenmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10763","groups":[1007],"key":""}],"reqGroups":[{"id":3,"name":"Jira/Confluence account and access requests"},{"id":1007,"name":"Jira project/Confluence space requests"}],"orderMapping":{"3":[17,18],"1007":[19,20,21,1024],"1":[19,20,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e028450d-c7e4-3f80-aad5-74f37fc179a6","appLinkName":"System Confluence","appLinkUrl":"https://rakutenmobile.atlassian.net/wiki","spaceKey":"RAS1","spaceName":"RM Atlassian Support","spaceUrl":"https://rakutenmobile.atlassian.net/wiki/spaces/RAS1","isServer":false},"labels":[],"projectKey":"RAS","serviceDeskId":1,"kbLinkDomainURLs":["https://rakutenmobile.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMWNhMjQ2Ni05ODJmLTRkMjgtOTUyNC03ZmMzMGM2ZjZiNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDY1OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4NzI4OTAsIm5iZiI6MTc0Njg3MTY5MH0.u9HGhJnz5ifo94SYMikEbVh7epU17ZLzaAgaIXLbAtc","targetCollection":"upload-project-10658","endpointUrl":"https://api.media.atlassian.com","clientId":"31ca2466-982f-4d28-9524-7fc30c6f6b72","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://rakutenmobile.atlassian.net/wiki","kbLinkDomainURLs":["https://rakutenmobile.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rakutenmobile","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4c1c5dac0f77a240060bb01c9dd729b569cbad82_lout","baseUrl":"https://rakutenmobile.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rakutenmobile.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"31ca2466-982f-4d28-9524-7fc30c6f6b72","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f8a4e41875dd4dc391378824c5e309a2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}